Jon is a rare find in today's business world. After spending several days working on my situation, he determined that getting a mortgage was not my best option. Instead of pushing the wrong option to make money, Jon carefully explained what he would do if he were in my shoes...
Jon does a great job of getting the loan that is best for your situation. He takes the time to help you understand the process and fine print. He also puts your interest first over making a sale which is exactly what most people need.
I could not believe my ears. Kim called the day after we closed to let us know the bank we were working with closed its doors WHILE WE WERE IN CLOSING! The bank had already held up the process by 30 days, and now this. I could not believe my ears, but what really struck me was Kim's emotion and concern for us. This was way outside of the control of Jon and Kim, and yet they were taking responsibility. Kim worked diligently and thoroughly to get us moved quickly through another bank...
I just have to say that Jon and Kimberly are about the most patient people to work with you. I had a few issues that had stopped the loan process and Jon never lost sight that I would be back and kept my file open. I'm glad he did. His work had enabled me to lock into a great rate and save a lot on my loan...
I called Jon out of the blue to discuss the possibility of obtaining a home equity loan. Instead of just signing me up, Jon asked me about my situation and my goals. We talked for about a half hour, and Jon was candid enough to suggest that perhaps a home equity loan didn't make sense, given my circumstances and goals. You can't get any more honest than that!
Not only did my home loan close quickly (which was a huge blessing to my family), but also the customer service I experienced during the whole mortgage process was top notch!